Complaints
We strive to ensure that our customers are 100% satisfied, both with our service and our products. How annoying, unfortunately it can still prevent a complaint arises. With a complaint, you can contact us ...at any time. You can submit your complaint by mail sending it to info@mx-deals.nl. We will do our best to resolve your complaint satisfactorily.
Of course you can also choose to have your complaint in writing to the address below:
Of course you can also choose to have your complaint in writing to the address below:
MX Deals
Customer contact
Meerbosweg 12
5469 PL Erp
The Netherlands
Describe in your letter or e-mail clearly what the complaint is. Please include your name, address, email address and telephone number. If your complaint relates to an order or (a) product(s), please specify the details of the product and /or the invoice number.
When we have received your complaint within 2 working days, we will acknowledge the receipt to you. We take your complaint as soon as possible and will be processed within 14 days. This applies to your submission by mail and by post. If the complaint involves a longer processing time, we let you know within 14 days and thereby give an estimate of the processing time.
Customer contact
Meerbosweg 12
5469 PL Erp
The Netherlands
Describe in your letter or e-mail clearly what the complaint is. Please include your name, address, email address and telephone number. If your complaint relates to an order or (a) product(s), please specify the details of the product and /or the invoice number.
When we have received your complaint within 2 working days, we will acknowledge the receipt to you. We take your complaint as soon as possible and will be processed within 14 days. This applies to your submission by mail and by post. If the complaint involves a longer processing time, we let you know within 14 days and thereby give an estimate of the processing time.
Are you not satisfied with the handling of your complaint? Because we are members of the Stichting Webshop Keurmerk you can also enter your complaint within one month of submission: Willemsparkweg 193, 1071 HA Amsterdam. Or look for more information on the website of the label: www.keurmerk.info
If the arbitration of Stichting Webshop Keurmerk does not achieve the desired result, then the dispute may be submitted to the Disputes Committee of the SGC Webshop: www.sgc.nl
If the arbitration of Stichting Webshop Keurmerk does not achieve the desired result, then the dispute may be submitted to the Disputes Committee of the SGC Webshop: www.sgc.nl
If you have any questions about our complaints procedure click here to contact us.
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